أثر القيادة الخدمية على أداء الموظفين في المؤسسة الاقتصادية

Abstract

This study aimed to identify the effect of servant leadership on job performance across its three dimensions (task performance, contextual performance, and adaptive performance) among employees at the Foreign Bank of Algeria (BEA) —El-Euma branch—. It also aimed to determine whether there are statistically significant differences in their responses due to differences in their personal and occupational data. To achieve these objectives, a descriptive-analytical approach was used, relying on a questionnaire and exploratory interviews. The questionnaire was distributed to a purposive convenience sample of employees and executives at the bank, where (30) valid responses were collected. statistically using the (SPSS) program, we concluded that servant leadership has a statistically significant effect only on the task performance of the sample members, while there is no statistically significant effect on both contextual and adaptive performance due to the nature and pressures of banking operations. Furthermore, the results showed no statistically significant differences among respondents' answers according to the variables of (gender, educational level, and income), while it was relatively unverified according to the age variable.