محاضرات في إدارة جودة الخدمات الصحية

Abstract

This pedagogical handbook aims to provide a comprehensive conceptual and practical framework for the management of healthcare service quality. It introduces students to the fundamental concepts related to quality, total quality management, and healthcare services, while emphasizing the specificities of quality implementation in healthcare institutions. The handbook addresses the stages of healthcare service quality management, including planning, control, assurance, evaluation, and continuous improvement, highlighting key measurement tools and quality assessment models. It also focuses on resource utilization and performance evaluation in healthcare organizations, stressing the importance of fostering a quality culture to enhance patient satisfaction, organizational performance, efficiency, and effectiveness. This handbook is intended for Master’s students in Health Economics and Hospital Management, with the objective of developing their ability to understand and apply healthcare quality management practices in real-world healthcare settings.