دور نظام إدارة الجودة الشاملة في تحسين أداء المؤسسات الاقتصادية

Abstract

This study aimed to determine the extent to which Total Quality Management (TQM) contributes to improving the performance of an organization by examining a sample of 30 employees from United Electric Technology Transformers (UET) across various job levels. The study employed a descriptive-analytical approach, collecting data through a questionnaire distributed to the sample. The Statistical Package for the Social Sciences (SPSS) version 27 was used to analyze the data. The most significant finding was that TQM contributes to improving the performance of UTT through the principles of senior management support and commitment, continuous improvement, and customer focus. Therefore, the study recommends adhering to TQM principles in job practices to achieve better performance at UTT.