أثر اليقظة الإجتماعية على إدارة الصراع التنظيمي

Abstract

This study aimed to examine the impact of social vigilance on organizational conflict management within the National Company for the Production of Knives, Springs, and Taps (SANIAK). To achieve this objective and answer the research problem, the descriptive method was adopted to describe the study variables. Data were collected through a questionnaire distributed to a sample of managers and administrative staff of the company and analyzed using SPSS software. The findings revealed that the level of social vigilance within the company was moderate to acceptable, reflecting a relative awareness of its importance in reducing workplace conflicts. The study also showed that workplace conflicts exist within the company but are not highly prevalent, and they are considered a natural organizational phenomenon that can be controlled. Furthermore, the results indicated that social vigilance affects only the collaboration style of conflict management, which requires monitoring and active listening, while it has no significant effect on the other conflict management styles. The study concluded with several recommendations, including the need to strengthen social vigilance within the company through training and awareness programs, support a culture of dialogue and cooperation as the most important approach to managing workplace conflicts, improve internal communication channels to reduce misunderstandings among employees, and pay greater attention to the social aspect of the work environment because of its role in enhancing organizational stability and reducing the intensity of conflicts.