تحليل كفاءة شبكات النقل الحضري باستخدام نظم المعلومات الجغرافية

Abstract

This study aims to evaluate the effectiveness of the Setif tramway network using Geographic Information Systems (GIS), by analyzing its spatial characteristics and measuring user satisfaction with the services provided. The study employed a descriptive, analytical, and spatial approach, utilizing SPSS version 22 to process the statistical data obtained from a questionnaire distributed to tramway users, and ArcGIS for spatial analysis. The results showed that the Setif tramway network provides good coverage of the city's main urban area. However, some residential neighborhoods still suffer from limited direct access to the service, thus restricting accessibility. The results also indicated a high level of user satisfaction with service quality, safety, and security, while noting some shortcomings related to weak integration between the tramway and other modes of transportation. Statistical analysis confirmed significant relationships between different service dimensions and user satisfaction. The study demonstrated the effectiveness of Geographic Information Systems (GIS) in evaluating urban transport networks and identifying strengths and weaknesses. It concluded that expanding the network's spatial coverage and enhancing integration with other urban transport modes is necessary to improve service efficiency.