أثر استخدام نظام تخطيط موارد المؤسسة (ERP)في تحسين أداء المؤسسة الإقتصادية

Abstract

This study aims to investigate the impact of Enterprise Resource Planning (ERP) systems on improving the performance of the economic enterprise, United Technology Electric Company. To achieve the objectives of the study, the descriptive-analytical approach was adopted, and a questionnaire was used as the primary tool for data collection. A total of 42 questionnaires were distributed to the study population, of which 35 valid questionnaires were retrieved and analyzed statistically. The results revealed that males constituted the largest proportion of the sample, reflecting a high level of ERP system usage within the company. The age group ranging from 30 to 40 years represented the highest percentage of respondents, indicating the company's reliance on human resources possessing the experience and competence required to effectively use the system. Furthermore, holders of Master's degrees formed the largest educational category, highlighting the high academic qualifications of ERP users. Regarding professional experience, employees with 5 to 15 years of experience constituted the dominant group, which enhances the effective utilization of the system and maximizes its benefits. The statistical analysis also demonstrated a positive and statistically significant impact of ERP system implementation on improving organizational performance. In addition, the findings indicated that the various ERP dimensions, namely Financial Resource Management, Human Resource Management, Supply Chain Management, Inventory Management, Customer Relationship Management, and Production Planning and Control Management, contribute to performance improvement, albeit to varying degrees.