Digitalization of the Non-Conformity and Corrective Action Management Process in an ISO 9001:2015 Context Case of the Aïn El Kbira Cement Company

Abstract

In industrial organizations, the systematic management of non-conformities and corrective actions is a core requirement of ISO 9001:2015. At the Aïn El Kbira Cement Plant (SCAEK), a unit of the GICA group, this process was historically paper-based, limiting traceability and managerial visibility. This thesis presents NC Management, a module developed under the Odoo 11 ERP framework for the digitalization of the Non-Conformity and Corrective Action Management Process in an ISO 9001:2015 Context. After analyzing SCAEK’s existing workflow and formalizing requirements through UML modeling, the module was designed with an MVC architecture and implemented in Python 3.5 using the Odoo ORM, with a JavaScript/Chart.js frontend, deployed via Docker. The resulting module covers the full non-conformity lifecycle, from detection and root cause analysis to corrective action closure and effectiveness evaluation, alongside the end-to-end management of SMI improvement action plans from individual submission and consolidation to global plan closure and effectiveness analysis, supported by a real-time quality dashboard, thereby strengthening traceability, responsiveness, and SCAEK’s compliance with ISO 9001:2015.